Refund Policy

Shipping:
All orders placed on Mamaseliquid.com will receive free standard shipping. With free shipping, your order will be delivered 5-8 days after all items are available to ship. Please allow up to 24 hours for handling. We do offer expedited shipping for an additional charge. See all shipping options during check out.

Due to holiday shipping surges, high volumes during transit may delay delivery. Please contact your shipping carrier to make a claim if twenty-four hours passes without a tracking update.

Mail will not depart the warehouse on federal holidays but all orders placed will go out the following business day. All orders placed on Black Friday will be shipped the following Monday.

If, in the event the package is delayed there are a few things you can do to make the experience easier. First, please contact the courier directly then contact us so we may make a note of the event and contact the courier as well. Please contact us at info@mamaseliquid.com or call us at (904) 379-4529 EST/EDT 9:00am – 5:00pm EST/EDT Mon – Fri. In the event of a lost package, we will send a new one. However, we are not responsible for any delays in shipping caused by the courier. Our commitment to your satisfaction doesn’t end once we ship the product though, and we want to ensure you get what you pay for. So we will always try everything within reason to fix the issue at hand!

Postage on return packages will only be covered if you receive the wrong item or if the item you receive is defective. Also, if you ordered a specific juice and you receive a completely different juice/nicotine level. Please contact us immediately if this occurs at info@unionstreetbrands.com or call us at (904) 379-4529 9:00am – 5:00pm EST/EDT Mon – Fri.

Returns/Refunds:
All sales on E Liquid are final. Due to the risk of product tampering, Mama’s Eliquid does not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read product description before making a purchase.

We will only replace or credit items if they have been placed on a recall, have a manufacturer’s defect or have been damaged during shipping. You will be responsible for shipping costs.Please contact info@mamaseliquid.com for inquiries on returns or refunds.

All refunds or returns are processed at Union Street Brands LLC’s discretion.

If you are returning an item to us than you are responsible for shipping costs. Contact us at info@mamaseliquid.com or call us at (904) 379-4529 EST/EDT 9:00am – 5:00pm EST/EDT Mon – Fri. for an RMA number; ship the item back to us and once we receive the item you will be refunded the purchase price.

Warranty/Defects:
Mama’s Eliquid honors a 14-day warranty against manufacturing defects on our products. In order to receive credit for a manufacturer’s defect you must provide the following information:

  • Receipt showing proof of purchase
  • Original product packaging
  • A picture or video demonstrating the defect
  • A written explanation of the defect

Contacting Us
If you have any questions about this Policy, please contact us at info@mamaseliquid.com